Online Cool Work Looking for Technical Support Remote at Visakhapatnam, Andhra Pradesh Full Time

Online Cool Work is a growing company in the computer and network security industry, and we’re currently seeking a highly skilled Technical Support Remote. In this position, you’ll be responsible for providing technical support to our customers remotely. You’ll be expected to analyze and resolve technical issues, provide guidance and advice, and ensure customer satisfaction. As Technical Support Remote, you’ll also play a crucial role in testing new products and services, improving our current offerings, and providing feedback to our development team.

Responsibilities

Responding to customer inquiries and resolving technical issues through phone, email, chat, and remote access

Providing guidance and advice to customers on how to use our products and services

Investigating and diagnosing customer issues related to hardware, software, and network connectivity

Coordinating with other technical teams and departments to provide solutions to complex issues

Providing assistance with software installation, configuration, and updates

Participating in testing and quality assurance activities for new products and services

Maintaining records of customer interactions and resolutions in our database

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field

At least 2 years of experience in technical support

Strong knowledge of computer systems and network architecture

Excellent communication and customer service skills

Familiarity with diagnostic tools and software

Ability to work independently and within a team environment

Flexibility to work occasional evenings and weekends as needed.