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Software Developer
ONS Interactive Solutions Pvt Ltd Looking for Tech Support Representative (Night Shift) at Noida, Uttar Pradesh Full Time
Job Responsibilities
Take care of all client queries on different platforms (Chat, call, Email and ticketing, video sessions)
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Need to have proper team coordination and timely resolution of an issue
Regular follow up with client for issue resolution and feedback
Take care of all client queries on different platforms (Chat, call, Email and ticketing, video sessions)
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Need to have proper team coordination and timely resolution of an issue
Regular follow up with client for issue resolution and feedback
Requirements and skills
Bachelor in any stream from a reported institution/university
Proven work experience as Tech Support Representative
Good command in English, Should be having good writing and verbal communication skills
0-2 years of Experience (Fresher can also apply)
Knowledge on computers and all Customer management tools like MS Office, Emails, Google drives, ticketing etc.
Excellent problem-solving and troubleshooting skills
Prioritizing, time management and organizational skills
