Job Description:
We, at ONX Homes, are hiring for Technical Support Engineer. The role helps in diagnosing, troubleshooting, and resolving user issues in an accurate and timely manner and will be responsible for working with different systems, software, and hardware and follow standard procedures.
Recruitment Policy:
ONX Homes will recruit based on merit and in compliance with all relevant legislation and is committed to recruitment and selection processes that are open, competitive and based on merit. We are committed to valuing diversity and promoting equality.
Job Responsibilities:
Address user issues regarding hardware, software and networking
Walk customers through installing applications and computer peripherals.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional.
Report customer feedback and potential product requests
Help create technical documentation and manuals.
IT Software and hardware inventory management.
Vendor Management. Working with ISP on internet Issues.
Desired Profile:
BSc in Computer Science or relevant field.
3-4 years of Desktop Support experience.
Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
Must have experience with US and UK Customers.
Remote support, Chat and C experience is must.
Hands-on experience with Windows, Linux, Mac OS environments, products, and applications
Hands-on experience Workstation, notebook, and peripheral setup
Hands on experience on Autodesk and design software installation, upgrade, and troubleshooting.
Tools such as: Anti-virus software, Cloud platforms or Microsoft active directory
Troubleshooting and problem isolation by implementing temporary patches
Excellent speaking and written communication ability
Excellent problem-solving and multitasking skills
Proven ability to provide high-quality desktop support in a corporate environment.
Strong knowledge of office products and computer peripherals, like printers and scanners access control system, conference rooms hardware, IP phones etc.
Knowledge of network security practices and anti-virus programs.
Ability to perform remote troubleshooting and provide clear instructions.
Customer-oriented attitude
Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
Candidate must be willing to work in a Start-up environment.
Flexibility to work during US working hours as and when required for coordination and meetings to accomplish project delivery schedules.
The Perks
With competitive compensation and great benefits, you will enjoy our fast-growing startup workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. For additional information on what it’s like to work at ONX Homes, visit our Careers page (https://www.onxhomes.com/careers)
Your Future
ONX Homes provides a work environment that promotes employee growth and development. We are searching for an individual who wants to grow with the company and will strive to improve performance. If you are driven, personable, and energetic, there will be additional opportunities for you here at ONX Homes.
If this sounds like you, you should apply right away so we can discuss how you can be a part of this exciting, fast-paced organization!
ONX is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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