Open Text Corporation Looking for Sr. Technical Support Specialist at Hyderabad, Telangana Full Time

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Sr. Technical Support Specialist

Req id: 32478

Hyderabad, TG, IN

OPENTEXT – THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:
Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.

You are great at:
Represent OpenText acting as first point of contact for all technical support inquiries

Incident management and collaboration with other teams while adhering to SLA’s and KPI’s

Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy

Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys

Collaborate with various stakeholders to act as a trusted customer advocate

Manage Escalations and work with Escalation Manager as a point of contact

What it takes:
5 – 8 years of prior experience working on relevant technologies

Technical Support experience handling Enterprise Products a must

Strong Problem Solving and Troubleshooting experience

University/College degree within a related discipline

Willingness to work in shifts during weekdays and on-call during weekends

TECHNICAL SKILLSET

Experience in Installation, Configuration and Maintenance of Mainstream OS (Windows, Linux)

Experience in Installation & Configuration of DB (SQL Server or Oracle)

Knowledge of Tomcat

Understanding of Infrastructure and Cloud Technologies including Storage, Backup & Restore, Networking, Load Balancer, Proxy, Firewalls, Containerization

Experience in troubleshooting issues in a N-Tier Software Architecture Environment

Demonstrated Problem Solving and Analysis of Product Trace / Logging information

Knowledge on MS SQL and Scripting a value addition

OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact [email protected].

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.