Opendoor Looking for Sr. IT Technician at Hyderabad, Telangana, India Full Time

This role is based out of Hyderabad. Hybrid roles require role responsibilities to be performed in the office at least 3 days a week, Monday, Wednesday & Thursday.

Working Hours:

This role will follow the standard working hours in India and may also require shift work between 6 AM and 12 AM, depending on business needs.

What You’ll Need

• OKTA: For managing single sign-on and identity management.
• JAMF: For managing Apple devices in an enterprise environment.
• G Suite: For handling various Google applications and services.
• Confluence: For creating and managing documentation and collaboration.
• Freshservice: For IT service management and support ticketing.

About The Role

As an integral member of our IT Support team, you’ll play a vital role in enabling our employees to work effectively and securely. Your responsibilities will include troubleshooting issues, responding to support tickets, and ensuring our device and application inventory is accurate. Additionally, you will support the onboarding team, as well as the offshore network, security, and engineering teams. We are a small yet highly efficient team, seeking someone who can significantly influence how we operate at Opendoor.

What You’ll Do

• Responding to support tickets from a diverse user base; experience with Freshservice is a plus.
• Acting as an escalation point for Junior Technicians.
• Remotely resolving application and hardware issues.
• Managing and maintaining our expanding user base in G Suite.
• Administering cloud applications within our single sign-on environment (OKTA).
• Collaborating with the IT team to develop and implement optimal solutions.
• Leading process improvements within the Service Desk.
• Supporting the onboarding team, as well as the offshore network, security, and engineering teams.
• Creating technical documentation, knowledge base articles, and self-service guides for end users.
• Developing a comprehensive understanding of our IT infrastructure.
• Tracking and managing IT assets.

Bonus points if you have

• Familiarity with Intune and/or Connectwise Automate.
• Understanding of Networking Fundamentals.
• Passion for technology in the workplace.
• Technical certifications are a plus.

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About Opendoor

Founded in 2014, Opendoor’s mission is to power life’s progress one move at a time. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple and certain.

• To learn how we are reinventing the Real Estate industry check out our website.
• Hear about our culture directly from team members by visiting The Muse.
• Discover what we are building for our customers by reading our blog.

Opendoor Values Openness

We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. We collect, use, and disclose applicant personal information as described in our personnel privacy policies. To learn more, you can find the policy details for California residents here and for Canada residents here.