opentext Looking for Sr. Technical Support Specialist – AppWorks/ BPM/ Java Support at Hyderabad, Telangana Full Time

OPENTEXT – THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity

As a Sr. Technical Support Specialist, you will be using your technical skills and customer service exposure/abilities to provide second-line technical support for customers using OpenText products and add value to your profile and that of the organization.

You are great at

• Identifying and resolving issues in accordance with the Service Levels agreed with customer.
• Manage customer expectations by documenting all communication using support ticketing system.
• Reporting software bugs and testing the solutions before delivering to customers.
• Authoring technical documents/articles and enriching OpenText Knowledge Center/Knowledge Base.
• Work within the boundaries of OpenText policies and processes.

What it takes

• 2-8 years of Industry experience in AppWorks or BPM or Java Support
• In-depth knowledge on one or more operating systems (Windows, Linux, AIX, Solaris).
• Familiarity with Programming Languages (Java, HTML, JavaScript).
• Experience in analyzing or debugging (Windows/Linux-logs, Java debugging, Browser debugging).
• Expert knowledge on troubleshooting and debugging databases (SQL, PL/SQL, Oracle, DB2).
• Knowledge of administration/ troubleshooting Application Servers (IIS, Apache)
• Basic Networking knowledge (TCP/IP, HTTP/s, Firewalls).
• Excellent verbal and written communication skills.
• Excellent problem-solving skills with a flair for on-the-job learning.
• Capabilities to self-prioritize and time-box tasks without guidance.
• Willingness to adapt to new avenues of learning and capability to gel in a Team environment to deliver.
• Customer Support experience in a technical support environment is an Asset.
• Willingness to work in 24*7 environment and On-shift calls

Desired (Nice to have) Skills:

• A basic understanding of Web Services, SOA, SOAP, SaaS, Deployment etc.
• Good Knowledge of AppWorks, BPM, ITIL and support system
• Experience or knowledge on customer SLAs and Escalations.

OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact [email protected].