opentext Looking for Technical Support Specialist – VIM (SAP / Vendor Invoice Management) at Bengaluru, Karnataka Full Time

OPENTEXT – THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Location : Bangalore / Bengaluru

The opportunity: The OpenText ECM Technical Specialist team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the ECM (Enterprise Content Management) suite of products within customer environments.

You are great at: The successful candidate will be working in a highly functioning team consisting of Technical Specialists that work effectively together to reach a common goal.

Identifying and resolving customers’ issues in a timely manner via telephone support and written correspondence.

Managing customer relationships and clearly documenting all interactions within the CRM application.

Providing suggestions for alternate support options for customer issues that are not related to Open Text’s products.

Testing of Open Text product issues within various environments for validation and solution purposes.

Authoring technical documents for inclusion in the Knowledge Center Knowledge Base.

Collaborating with other departments and teams in troubleshooting issues.

Reporting software bugs and customer suggestions to SME.

Technical Experience:
3 years of hands-on experience working on OpenText VIM

Strong skills in SAP workflow and ABAP Programming

3 to 5 years previous experience working within a technical support environment

Experience with SAP R/3 and S4/HANA

Strong skills in ALV Report Development

Working Knowledge in SAP FI/MM modules (Technical) and business processes

Strong experience with SAP Fiori and Web services

Strong skills in dialog programming, building custom screens and transactions

Excellent phone and written communication skills required

Excellent problem-solving and organizational skills required

Willing to work in 24×5 shifts

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.