Openview Technologies Pvt Ltd Looking for Network Engineer L2 & L3 at Pune, Maharashtra Full Time

JD – Network – L2

Principal Responsibilities

Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies

Manage support cases to enable fast resolution that exceeds our customers’ expectations

Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes

Using the central document repository, to ensure knowledge sharing across the team and enable best practice

Key Performance Measures

Ticket SLAs and KPIs are achieved

Escalation procedures, policies and working practices are adhered to

All records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe

Requirements

Specialised in supporting one of the Cisco architectures with a broad technical competency in supporting the following: Cisco and Fortinet Security, Cisco switching & wireless, Cisco Datacentre (DNAC, Nexus, Dell, Accops (VPN) & VMware)

Hands on experience in supporting the following: Cisco and Fortinet Security, Cisco switching & wireless, Cisco Datacentre (DNAC, Nexus, Dell, Accops (VPN) & VMware)

Cisco CCNA

Proven experience in incident management, service request management and problem solving

Experience of using ticketing systems and use of monitoring and management tools

Ability to communicate effectively and build relationships to understand client requirements

Accurate recording of information

A self-motivated attitude

Ability to deliver against deadlines and agreed targets

Job Type: Full-time

Salary: ₹30,000.00 – ₹50,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Rotational shift

COVID-19 considerations:
All customer are required to wear mask.

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Network engineering: 4 years (Required)

Speak with the employer
+91 9545550401