Location: Goa
Job Description :
The supervisor (technical support) has as the main mandate the management of the various activities related to after-sales services for the APAC region. The team in place is made up of specialists with various skills (electromechanical, software, IT and project management) who are located in India. As OPTEL’s products and services are constantly evolving, the candidate must demonstrate agility and professionalism in order to meet present and future challenges.
RESPONSIBILITIES
Team performance management:
Ensure the quality of work as well as individual and collective performance;
Identify training needs and opportunities;
Perform individual performance evaluations and establish an improvement plan based on clear objectives;
Effectively and systematically report on the achievement of team results.
Coordination of tasks:
Take charge of the scrums and ensure their effectiveness;
Work closely with supervisors from other regions (America, Europe and Asia);
Structure and optimize procedures, ensure that they are rigorously followed and participate in their continuous improvement;
Ensure the effectiveness of problem-solving processes, participate in their optimization and ensure their implementation by the team;
Participate in the development of solutions to the issues raised;
See to respect the budget, deadlines and priorities;
Promote the proper use of the various tools in place.
Human resources :
Act as a mobilizing leader by encouraging motivation;
Provide the support and guidance necessary to achieve the objectives set;
Promote a healthy work environment based on teamwork.
REQUIRED SKILLS
Bachelor’s Degree in a technical field;
3 to 5 years of experience as a team supervisor and/or manager;
English fluency;
Have skills in planning, organization, negotiation and communication;
Have a strong team spirit;
Results and customer-oriented;
Possess excellent analytical skills
Ability to demonstrate good business judgment and an excellent sense of priorities
5qa6DPI9gm
Business Vertical Malabar Head Quarters Job Summary Knowledge of SAP B1 Functional Modules. Analyzing business processes and providing solutions using...
Apply For This JobThe Dell Security & Resiliency organization manages the security risk across all aspects of Dell’s business. We are currently experiencing...
Apply For This JobGlobalization Partners’ automated, AI-enabled global employment platform, designed by our technical teams and powered by our worldwide HR experts, enables...
Apply For This JobHave to be responsible for cold calling. Have to generate the leads and make appointments for a face-to-face round of...
Apply For This JobBusiness Development Executive Responsibilities: · Conducting market research to identify potential target segments and industries. · Utilizing online platforms, databases,...
Apply For This Job2-12 Bangalore,Chennai,Hyderabad/Secunderabad,Pune,Mangalore,Trivandrum,Indore,Nagpur,Bhubaneshwar,Jaipur,Coimbatore Full Time 1 Day ago Job description We have an opportunity for women on a career break looking...
Apply For This Job