Optel Group Looking for Service Project Manager (Technical Support) at Goa, Goa Full Time

Location: Goa

SUMMARY

OPTEL is currently seeking a Service Project Manager to join its Technical Services team in Goa, India. The main mandate is to evaluate and manage the delivery of service projects from both a financial and technical point of view. The types of projects cover the delivery of mechanical, electronic and software solutions.

RESPONSIBILITIES

Manage service projects from initial service request through project closure;

Escalate customer complaints to problem resolution and critical incident management;

Coordinate the work of the various internal actors;

Manage customer expectations as well as communication throughout the service project process;

Coordinate service parts transactions;

Work closely with colleagues from other regions (Europe, Asia, South America) when delivering mandates;

Act as responsible for the management of maintenance services;

Identify and mitigate project delivery risks;

Evaluate the financial performance of projects.

REQUIREMENTS

Training in a technical field (mechanical, electronic, software and/or automation);

3 years experience in project management;

Fluency in English, both spoken and written;

Have negotiation skills;

Have a spirit of initiative;

Be an excellent communicator;

Be comfortable navigating in an environment where technology is constantly changing;

Desire to learn on several fields of technical skills (mechanics, electronics, software and vision);

Organizational skills and ability to manage critical deadlines;

Ability to work with multiple people or groups to meet customer expectations.

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