Key Duties/Responsibilities:
Responsibilities % of Time Spent
Demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work.
To provide 1st level support and taking ownership of Incident and Problem cases.
60%
Visiting customer site and understanding customer requirement and configuring the devices.
Conduct POC on various CISCO and Juniper devices
Taking Secure meeting session to support customer in trouble shooting network issues
30%
Responsible for the uptime of the various client projects being managed / monitored.
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
10%
Skill Set:
Attitudinal:
Energetic & self-motivated & team player.
Goal achievers & positive thinking.
Should have good communication & Comprehension skill.
Functional:
CCNA certified.
Diploma in Hardware
Language Known: English, Hindi and Local Language
Travel Requirements: 50% on field and 50% in-house
Additional Comments: Thorough Knowledge of ISP/Hardware/ Networking and TELCOs
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