Key Duties/Responsibilities:
Responsibilities % of Time Spent
Demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work.
To provide 1st level support and taking ownership of Incident and Problem cases.
60%
Visiting customer site and understanding customer requirement and configuring the devices.
Conduct POC on various CISCO devices
Taking Secure meeting session to support customer in trouble shooting network issues
30%
Responsible for the uptime of the various client projects being managed / monitored.
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
10%
Skill Set:
Attitudinal:
Energetic & self-motivated & team player.
Goal achievers & positive thinking.
Should have good communication & Comprehension skill.
Functional:
CCNA certified.
Diploma in Hardware
Language Known: English, Hindi and Malayalam Language
Travel Requirements: Intensive Travelling
Click on ‘Apply Now’ Button or you can send an email with your Resume to [email protected]
Position: IT Associate I Job Description:What you’ll be doing:Principal Accountabilities Provide first-level IT technical 24/7 support by resolving basic to...
Apply For This JobMosphe is hiring for the position for Project Coordinator. The candidate should have following qualification: Have a degree in business...
Apply For This JobFrom 10 to 12 year(s) of experience ₹ 22,50,000 – 25,00,000 P.A. Mumbai or Job Description Roles and Responsibilities Please...
Apply For This JobKey Responsibilities: Develops and configures systems specifications that address business requirements, processes, and that fit with the company’s system architecture...
Apply For This JobThis requirement is for the post of IT Executive having Hardware and Networking knowledge. · Troubleshooting of Windows PCs/Laptops. ·...
Apply For This JobJob description Design new computer hardware, creating schematics of computer equipment to be built. Test the computer hardware they design....
Apply For This Job