OPTILINK NETWORKS Looking for Senior Technical Support Engineer at Mumbai, Maharashtra Full Time

Job Summary:
PAN India Technical Support calls on Switching and GPON devices

Handle team for PAN India Technical Support

Troubleshoot and configure Optilink devices –ONU, OLT, Switches and provide corrective actions

Act as technical escalation point of contact for Level 1 engineers

Assist is creation of Root Cause analysis (RCA), Assist in testing of new devices and networking protocols.

Training and Mentoring Level 1 network engineers and other staff as necessary

Responsible for improving performance Of L1 engineers.

Handle escalated and large configuration cases by visiting the customer site within Mumbai or out of Mumbai

Key Duties/Responsibilities:
Responsibilities % of Time Spent

Demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work.

To provide 2 nd and 3rd level support and taking ownership of Incident and Problem cases.

60%

Visiting customer site and understanding customer requirement and configuring the devices.

Conduct POC on various CISCO devices

Taking Secure meeting session to support customer in trouble shooting network issues

30%

Responsible for the uptime of the various client projects being managed / monitored.

Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.

10%

Skill Set:
Attitudinal:
Energetic & self-motivated & team player.

Goal achievers & positive thinking.

Should have good communication & Comprehension skill.

Functional:
CCNA certified.

Diploma in Hardware

Language Known: English, Hindi and Local Language

Travel Requirements: 50% on field and 50% in-house

Click on ‘Apply Now’ Button or you can send an email with your Resume to [email protected]