. Should take full responsibility of resolving support tickets related to the application and delivery of key feeds within the agreed SLA.
. Monitoring, Trouble shooting and Supporting the day to day activities
. Adherence to documented procedural standards.
. Escalate issues which cannot be resolved by the Analyst, in a timely manner.
. Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
. To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
. Flexible to work in rotational Shifts (morning 05:30AM-03:00PM) & Afternoon (12:30 PM-09:30PM) Monday through Saturday (5 days a week shift pattern).
. Maintain Knowledge base and share experience with support team members.
. Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
. This role is to be the interface between users and IT project.
. Should be able to collaborate with local and remote teams and users
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