Optum Looking for Tech Support Analyst at Chennai, Tamil Nadu Full Time

• Install, configure, upgrade, maintain and support desktop systems based on customer service requests.
• Maintain computers, printers, AV devices and other software and hardware peripherals.
• Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.
• Perform repairs and replacements of software and hardware peripherals.
• Troubleshooting of basic networking and connection issues.
• Provide assistance to other Administrators when requested.
• Perform failure analysis and determine corrective action plans.
• Plan and execute allotted work within deadlines and maintain records of daily tasks.
• Oversee inventory management of software and hardware components.
• Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.
• Share your exceptional, hard-earned knowledge of operations excellence with the rest of your peers.
• Managing and planning projects related to the systems
• Experience supporting mobile and wireless devices.
• Undergraduate degree or equivalent experience.
• Bachelor’s Degree in Computer Science, or a related technical field
• Knowledge in industry standard applications support to users like Win OS, MS office, Anti-Virus, MS Teams, One note etc..
• Knowing your audience (peer organizations, other staff, management, etc.), be able to communicate exceptionally well – in both oral and written forms
• 4+ year’s experience in troubleshooting and maintaining of desktop / laptop both hardware and software.
• Experience with Incident Management.
• Working on productivity suites and Desktop application
• Experience working in a geographically distributed, challenging IT environment; ability to build and maintain relationships remotely and across organizations.
• Ability to quickly grasp and understand technical problems and concepts and apply this knowledge.
• Communicate with users, explain issues and resolutions, update activity or train on new equipment or software.
• Knowledge in hardware assembling.
• Strong focus and commitment to customer satisfaction.
• Flexible to work on any shift.
• Co-ordinate with vendors for support.
• Bachelor’s Degree with Windows/Linux Administrator Certification.
• Knowledge in Ticketing tools & SLA management.
• Excellent knowledge of Office 365 applications.
• Strong communication and conflict management skills and ability to work independently with minimal supervision or as part of a larger team.
• Excellent problem-solving and multitasking skills.

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.