As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor’s and Master’s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle’s core products, applications, and tools.
Job Description
The Cloud Systems Administrator is a hands-on role focused on assisting Oracle customer implement best practices to maximize the value of products running on Oracle Cloud. This role that is accountable for supporting Advanced Customer Services (ACS) customers Managing and administering of Hybrid Cloud tenancies running PaaS workloads and Paas4SaaS implementations – which entails architectural design, build, configure, troubleshoot, specific implementation projects and/or Proofs of Concepts. The ideal candidate will have deep experience in Oracle IaaS and PaaS. Hands on experience working on DBCS, ExaCS, Networking, Security, integration technology, cloud coding languages and automation. The Cloud Systems Administrator will have to configure, implement and manage systems that comprise the underlying cloud platform. Should monitor and alter the system as per the prescribed best practices.
Key Responsibilities
Support Hybrid cloud environments
Administration of cloud services running on OCI
Install, configure and troubleshoot to resolve and provide any assistance about system problems
Understand network configuration and assist on configuration and troubleshoot any connectivity issues
Provide all the necessary assistance to the cloud servers, including security configurations, patching, and troubleshooting. The personnel also helps to maintain system security strategies, policies, and procedures
Monitors and analyzes the capabilities and performance of the systems
Good understanding and working knowledge of Oracle fusion middleware products. Able to install, configure and develop components using Oracle middleware products.
Work with client’s business teams to capture requirements and support integration solutions accordingly.
Drive the deployment of services in Oracle PaaS/ SaaS Cloud by building new service tool kits. Setting up tools and required infrastructure.
Identify potential risks, problem areas and develop procedures that provide effective workarounds to the problem at hand.
Train other oracle resources and guide them as per project needs.
Serves as advisory for pre-sales activities around integrations areas as needed.
Works with peers and a matrix of other team members in the business unit to improve products and services delivery and to expand the capabilities of services provided to Oracle customers.
Assist engineering efforts for building tools including feature evaluation, feature selection, automation of tasks, visualization and integration.
Accelerate consumption in high potential customer accounts by providing deep technical expertise. Assist in deployment of projects, run and maintain of cloud deployments, Creation and delivery of technical content, with a dedicated focus on Oracle SaaS & PaaS cloud services.
In this role one will engage with a wide cross section of internal and external stakeholders – development, support, Oracle consulting services, and third party partners to drive Oracle Cloud adoption efforts.
Desired Skills and Experience
8+ years of experience working on large-scale IT implementations involving Oracle Database / Fusion Middleware components
Experience in designing, developing and supporting applications on different cloud platforms (SaaS / PaaS / IaaS)
5+ years of hands on experience with Oracle PaaS products like DBCS, ODI, Oracle Integration Cloud (OIC)
Strong Unix skills and experience with UNIX like operating systems such as RH Linux, Oracle Linux etc.
Hands on experience on Oracle DB and FMW products with the ability to install, configure and performance tune
strong technical knowledge of virtual machines (IaaS), PaaS and Software as a Service (SaaS)
5 years + experience of Oracle Database technology as a DBA
3 years + experience with monitoring tools
3 years + experience of Database migrations to Oracle Cloud Infrastructure
Server and application sizing and capacity planning
Server and application tuning for performance and scalability
Understanding of high availability and disaster recovery requirements
Understanding of Server consolidation and DB re-platforming
Understanding of Database and Cloud security implementation
Must have excellent analytical, problem solving, communication and presentation skills
Working knowledge of open-source technologies and cloud services
Oracle Cloud Architect Certifications are required
Professional Skill Requirements
Proven success in contributing to a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Excellent leadership, communication (written and oral) and interpersonal skills
Ability to be a self-starter and be on the leading edge of technology at all times
Sharp troubleshooting skills, problem solving and analytical skills
Ability to manage escalated technical situations & develop action plans
Ability to travel up to 30% to customer locations and internal sessions
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