Oracle Looking for System Administrator 2-IT at Noida, Uttar Pradesh Full Time

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools – escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

Roles and Responsibilities

Event Management

Provide real-time monitoring and technical support for Application, Network, Server, and Enterprise system elements using alarming and monitor notification tools.

Monitor and manage mission-critical servers and applications in a mission-critical 24×7 environment.

Acknowledge Critical Alerts from the monitoring tool in a timely manner.

Initiate incident for every Critical alert observed on the monitoring system.

Report any issues observed with the monitoring system to management.

Incident Management

Responsible for Incident initiation.

Responsible for carrying out initial Triage for alerts.

Responsible for engaging technical resource groups for early restoration of services.

Responsible for validation of applications/ services upon restoration.

Responsible for initiation of the bridge during major customer-impacting events

Responsible for sending timely communication to GBUs using communication tools.

Responsible for the prompt response of emails received during his/ her shift.

Responsible to inform the shift lead on receipt of multiple alerts, which may result into a major incident

Call Handling

Responsible to take calls on the hotline in a professional manner.

Use a proper script for Greeting while receiving a call.

Use proper script while placing a call “On Hold”.

Use proper script while ending a call

Make sure that the status is set to “Not-Ready” while moving away from the desk.

Make sure that Login Time is as per the agreed SLA.

Maintenance

Responsible for sending start/ stop notifications for planned maintenance.

Responsible for service validation with GBUs after maintenance in certain agreed scenarios.

Documentation

Responsible for clear and correct documentation of incident progress along with relevant logs.

Responsible for documentation of timelines accurately.

Responsible for documentation of incident milestones for customer-impacting events in the ticketing tool.

Responsible for documentation of escalation performed along with their timelines in the ticketing tool.

Responsible for completing all the mandatory training and certifications.

Qualification & Relevant Experience

The candidate must have a sound knowledge and minimum 2 years of experience in Windows and Unix/Linux-based Operating Systems, Database and Internet technologies, security, and hosting facilities.

The Candidate should have experience working in an operations center environment and should be aware of Incident Management workflow and related processes along with associated KPIs.

The candidate must feel comfortable in a fast-paced, team-based environment. Have flexibility in scheduling and a past history of supporting a 24×7 alert and ticket-based environment.

Having experience in driving Major Outage bridges is desirable.

Should have a basic understanding of all cloud operation domains like Compute, Operating Systems, Storage, Networks & understanding of basic Database skills is desirable.

Any cloud platform-related certification is desirable.

Strong communication skills and should be self-motivated.

Understanding of ITIL Methodology.