Orange Business Services Looking for Sr. FS IT Support Engineer at India Full Time

About the role

Key accountabilities

Key result / decision areas (outcomes)

Be responsible of daily IT support operations within the site or country

Meet / Exceed the Key Performance Indicators as specified in the Operational Level Agreement.

Be responsible for the IT aspects of installations, office moves, and infrastructure.

Meet / Exceed Service Delivery KPI’s as well as meet the business requirements

Follow and enforce IT support procedures and policies

Interface with internal customers, peers, and IT&S employees

Provide support for creating action plan, deployment, and resource coordination for IT related Projects

Meet / Exceed Project Deadlines

Maintain Microsoft/Windows server infrastructure

Manage and perform server upkeep, maintenance and backups

Participate in process development and improvement from FOIS point of view

Participate in process, workflow, and Interlock development

Provide support for local projects and systems as requested

Meet business needs

About you

Experience

Sound knowledge of Information Technology or equivalent work experience

5-8 years of work within IT support

Team work experience

In depth knowlegde of Windows OS platforms, Microsoft Office 365

In implementation of IT policies and compliances

In managing IT Incidents within the defined SLAs

In liaising between the OEM vendor support teams as well as end-users

In extending advanced levels of Hardware and Network Support

Additional information

Behavioral skills

Skill target proficiency level expected

1

Agility

Advanced

2

Flexibility

Advanced

3

Innovation

Advanced

4

Results driven

Advanced

5

Communication

Advanced

6

Prioritization and balance

Advanced

Professional skills

Skill target proficiency level expected

1

Global effectiveness

Advanced

2

Customer service orientation

Expert

3

Operational and financial excellence

Proficient

4

Knowledge and development

Advanced

5

Teamworking and networking

Advanced

6

Incident management

Advanced

7

Training and awareness sessions for employees

Proficient

8

Delegation and empowerment

Not applicable

9

Hardware and networking skills

Advanced

10

Data communications

Proficient

11

Troubleshooting and critical thinking

Advanced

12

Negotiation, presentation, and organization

Proficient

13

Listening and questioning skills

Proficient

Department

Customer Services & Operations

Contract

Regular