To analyze and evaluate the complex MPLS BPVPN solution design and implementation maintaining the integrity and consistency of the MPLS BPVPN solution for the customers & play a technical role in the support of the detailed migration design and execution of customer project as Change Manager & acts as the decision maker on Change management.
– Validation of Change Request
– Effective and Proactive coordination between different teams involved in the change implementation
– Arrange and Lead the Change Advisory Board to approve or reject significant change projects
– Schedules change requests and change projects, and ensure availability of required resources (human, hardware, or software/configurations)
– Communication on change preparation & guideline to achieve internal customer confidence
– Ensure the successful implementation of the change
– Review all changes for effectiveness and efficiency (after completion)
– Defines list of pre-authorized changes
– Approves minor change projects directly
– Ensures all relevant databases are updated accordingly
– Provides expertise support to CSM’s in the CM & RM service improvement plans
– Own Change Management for his/her customer
Educational Qualifications
. Degree in telecommunications field / B.Tech.
. Cisco certifications preferred (CCNA routing & switching)
Relevant Experience
– 3-4 years of Total Experience, 2-3 years of Experience on Cisco Switches family knowledge: Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN.
– Area of exposer – MPLS, IPVPN( CISCO technologies), Network Boost, Reverbed, Voice – IP Telephony & security.
– Knowledge on : TCP/IP, Frame Relay, ATM, MEA ,IEL , routing protocols such as OSPF, EIGRP, BGP4, RIPV2, MPLS, ,MPLS VPN,VoIP, ISDN DDR, Dial Solutions (PPP/L2F) ,Swiching ,DSL ,IPSEC ,GRE ,Tunneling .
– Change management knowledge (ITIL knowledge is a plus)
. Understanding of VoIP Technologies and protocols (TCPIP, H323 etc).
. Strong communication & Analytical skills
. Quality and process oriented.
-Attention to detail, understanding of process interlocks and dependencies
-Proactive in his/her approach
-Self-driven and able to work under minimal supervision
-Excellent customer skills as well as interpersonal and communication skills
Team management skills
-Ability to provide exemplary customer focused support in a fast paced environment
-Ability to use a team approach to solve problem when appropriate
-Good time management, prioritization and organizational skills
-Willing to learn and expand knowledge with strong focus on Technical and soft skills
-Ability to work under pressure and deal with multiple tasks
-Can Do Attitude
-Fluent in both, spoken and written English.
-Willing to work in 24×7 environment
-Willing to support team leader/manager in delegated activities
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