Orange Hiring For Senior Engineer – DDI at Mumbai Full Time

about the role
We’re searching for a talented and passionate Senior Engineer having experience on managing DNS, DHCP, IP address management, network & security to join our CoE – Managed IT Services, which is responsible for remotely managing, securing and supporting Cloud & IT infrastructure for our customers around the world.
Primary responsibility of the role is to ensure high availability of customers DDI & network Infrastructure managed by us. Perform Incident, Problem & Change Management activities, ensure that daily operational tasks are running smooth that includes daily health check, managing daily operational tasks, resolving incidents, service requests and executing changes.
Job Responsibilities:

• Monitor and ensure high availability of customer’s IT infrastructure
• Perform daily health check and routine scheduled maintenance. Review system logs and find potential issues
• Troubleshoot and take ownership of incident until resolved
• Complete service requests and execute changes assigned
• Escalate issues/incidents to next level and follow-up until closure
• Ensuring that the SLAs are met for all incident, problem, request, and change
• Participate in root cause investigation
• Perform routine patching activities and ensure that all the systems/devices are up to date
• Ensure that configuration backup of all the system/devices is up to date
• Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement
• Generate the various reports required for operations management
• Keep tickets up-to-date as per response SLA in ITSM tool
• Contribute knowledge articles and update them in a timely manner when required

about you
This is a 24×7 support operations role and is ideal for hard working and excellent in managing troubleshooting DDI, network/security devices with a positive outlook. Ideally you should have minimum 4-6 years relevant experienceincludingtechnical support environment. You should be ready to work in shifts, in customer time zone and during off business hours.
Qualifications & Work Experience:

• B.Sc. / BE / Diploma in Electronics/Comp/IT/Telecom
• Either CCNP, Infoblox/ BlueCat certification, Checkpoint/PaloAlto certification and ITIL certification
• Certification on F5 / NetScaler will be added advantage
• 4-6 years of experience in technical support
• Experience in L2/L3 DDI, load balancers, switches, routers, firewalls in hosted on datacenter or cloud environment.
• Good hands-on experience on installation and configuration of network and security devices and network services
• Basic Knowledge on any Scripting language like PowerShell, Python, Pearl etc.
• Should have knowledge of ITIL processes. Experience working in ITIL tools like ServiceNow etc.
• Knowledge of monitoring tools and reporting.
• Experience working with some or all technologies below:
  • DDI (Infoblox / BlueCat)
  • IPAM/DNS/DHCP/NTP
  • Proxy, reverse proxy
  • Application gateway
  • Network load balancer
  • Routing and switching protocols (EIGRP, OSPF)
  • ACL
  • VPN/IPSEC

Skill Set:

• Excellent communication skills
• Ability to handle multiple projects simultaneously
• Must be able to demonstrate customer first approach
• Ability take ownership, troubleshoot, and coordinate the issue until it is resolved
• Ability to identify trend and perform root cause investigate
• Good at creating knowledge articles and SOPs

additional information
Benefits – At Orange, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. You will be working in a team of cross-functional experts who are working on continuously evolving and challenging technologies.
Life at Orange – At Orange Business Services you are not just joining a tech company, you’re joining a worldwide team united to serve our BtoB customers wherever they are on the globe. Our teams are ready to welcome you and help you make a difference and change the world to build a better, digital and more human place. You will have the opportunity to grow & develop with the latest technologies at your fingertips. With us you will really make a difference.
department
Sales & Marketing Asia Pacific