Additional desirable technical skills Working knowledge with Encryption Technologies.
Log management system.
Working knowledge on Ticketing & NMS Tools (e.g. IONIX, W4N, NMS loader, SMART, SERVICE NOW etc.).
Experience in handling escalated cases
Professional Skills Proven ability to manage own workload, priorities & deadlines and to work independently without supervision
Proven ability to work with customers in agreed SLAs.
Strong organizational skills and team player.
Evidence of drive and the will to succeed.
Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve...
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