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Software Developer
Orcapod Looking for IT Helpdesk || 2-4 years || Chennai at Chennai, Tamil Nadu Full Time
Dear Jobseeker,
Greetings from Orcapod Consulting Services Pvt ltd!
We are the leading Consulting Firm all over the world. It deals with 100+ clients and placed more than 500+ candidates within 6 months. We give services for both IT and NON-IT.
Hope you are doing well.
Kindly find the JD for IT Helpdesk for your reference.
Role SPE IT Help desk
Process- Voice process
Experience- 2- 4years
Shift Timing- 24×7 process
Location- Chennai
Weekly off Rotational
Notice Period Immediate joiner
Skill Set:
2+ years of experience working in an inbound technical customer support environment for International voice, including experience working directly with product and/or engineering teams.
Knowledge of Remedy System, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries.
Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer.
Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers.
Should possess excellent customer service skills
Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams.
Fluency in English is must.
Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills.
Familiarity with reporting and analysis, especially MS Excel and Tableau.
Meticulous attention to detail and a commitment to quality.
Willing to work in 24/7 environment with rotational week offsRoles and Responsibilities
Please go through the JD carefully and revert me your updated CV. Mention these details with the cv:
Total Experience
Relevant Experience
Current Location
Current Organization
Current CTC
Expected CTC
Notice Period /Joining Time
ALTERNATE EMAIL-ID
Looking forward for your positive response.
Kindly connect for any further query, would be delighted to help you.
Thanks and regards,
Neha Srivastava, Associate-People Success
7905648207
Orcapod consulting services Pvt.LTD.
www.orcapod.work
Role:Customer Success Associate
Salary: 2,00,000 – 3,50,000 P.A.
Industry:BPO / Call Centre
Functional Area:Customer Success, Service & Operations
Role Category:Customer Success
Employment Type:Full Time, Permanent
Key Skills
it helpdesk
voice processRemedy Systemcustomer serviceJIRACustomer Handling
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Any Graduate
Company Profile
Orcapod Consulting Services
We are the leading Consulting Firm all over the world. It deals with 100+ clients and placed more than 500+ candidates within 6 months. We give services for both IT and NON-IT.
