# Install desktop OS, messaging client, applications such as Office Suite, Adobe Acrobat, WinZip, WinRar, as per CUSTOMER’s software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs
# Maintain inventory of spares at CUSTOMER Locations. Spares to be used or issued on need basis after approval from concerned CUSTOMER IT
# Configure desktop and laptop as per the desktop/laptop standardization policies of CUSTOMER
# Configuration of printers, data card, scanners etc.
# Configuration of internet settings and proxy settings
# Configuration of mail clients and troubleshooting mail client related issues
# Isolate system D4; diagnose standard software issues and report hardware issues to respective vendors
# Configure print queues for Servers / Users / Groups
# Configure appropriate rights and permissions for accessing printers
# Configure the desktops using tools as defined in Schedule A Solution Baselines
# Provide support to voice equipment including support for the CUSTOMER’s VOIP voice devices such as plugging in the headsets and carrying out headset settings
# Assist users in accessing applications based on standard SOP’s
# Installation and configuration of application clients (as per SOP provided by CUSTOMER )
# Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software and networking support
# Provide VIP support to the identified list of users as per Schedule A
# Vendor coordination in case of problems in VC equipment or set-up
# Troubleshooting to resolve and maintain IP reach ability between the VC equipment
Job Type: Full-time
Salary: ₹12,000.00 – ₹15,000.00 per month
Schedule:
Ability to commute/relocate:
Education:
Experience:
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