OSI Digital Private Limited Hiring For Service Desk Engineer at Hyderabad / SecunderabadTelangana Full Time

Summary

OSI Digital is currently actively hiring for a Service Desk Engineer to join our team as a Full Time Employee. The position is located here in Irvine, CA but fully remote work is available. An ideal candidate will bring 3-5 years of service desk experience along with great written and verbal communication skills.

Responsibilities:
Provides support to end-users including identifying, researching and resolving technical problems, responding to telephone calls, e-mails, and requests for technical support, and differentiating technical problems from users
Use experience and judgment to plan and accomplish goals. Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner
Ingest current processes used within the IT organization to identify areas for improvement.
Installs approved software releases, system upgrades, patches and resolves software related problems
Author support and process documentation for multiple systems deployed throughout the organization
Deploy new or replace existing end-user hardware
Perform other duties as assigned

Requirements:
Bachelor’s Degree or equivalent industry experience
Minimum of 3-5 years experience in a helpdesk environment
Hands on experience with Windows 7, Window 10, MS Office applications
Functional knowledge of O365, Active Directory, Citrix, Damware, SCCM, ServiceNow
Both hardware and software support experience
Strong written and verbal communication skills
Experience deploying and supporting desktops, laptops and printers
Mobile support