Outworks Solutions Private Limited Hiring For Incident Management at Noida Full Time

Qualification
1) Full Time Matriculation, Senior Secondary (10+2) and Graduation from recognized Board/ University
2) ITIL foundation certification is must
3) ITIL Service operations certification will be preferred
4) Excellent knowledge of Microsoft Office suite, especially Excel, is a must
5) Knowledge of any of the ticketing tools such as helpline, BMC Remedy, HP Service Manager, etc.

Relevant Experience
Minimum of 1-3 years of experience. This experience would include IT Service Management, Interpersonal Skills, Client Handling skills and basic presentation skills. It is mandatory for the candidate to have worked as an Incident Manager for 1 year or have relevant experience in Incident Management for 2 years. It is mandatory for the candidate to have excellent understanding of Service Desk domain. Knowledge of ticketing tools like BMC Remedy etc. is a must.

Skillset
1) Excellent written and verbal communication
2) Technical Knowledge would be preferred
3) Interpersonal Skills
4) High in logical thinking
5) Able to rally support from internal IT teams
6) Demonstrated capability to drive/influence team members of various IT domains to resolve the issue at hand
7) Potential to act as a backup for Problem Manager
8) Very good understanding of ITIL processes