IT Technical Support duties and responsibilities : 1. Experience with Desktop & Laptops like assembling, Disassembling, Installation, Troubleshooting & Configuration. Manage virtual servers and integrate automation processes.2. Resolve issues for staff via phone, in person, or electronically3. Create and maintain tips and tricks solutions for online database and web site, Configure and manage Data backup.4. Provide introductory on-line & classroom training for company products5. Resolve technical issues in a timely manner using available resources within the company6. Strong troubleshooting and critical thinking skills.7. Previous working experience in IT support for 1 year8. In depth knowledge of Windows 10, Polycom, Cisco WebEx, Mac OS, Microsoft Office 365 9. Monitoring and maintaining computer systems and networks10. Responding in a timely manner to service issues and requests11. Providing technical support across the company (this may be in person or over the phone)12. Setting up accounts for new users for email Communication13. Repairing and replacing equipment as necessary & Testing new technology14. Good Experience on IP Addressing, Active Directory, O365, DNS & DHCP.15. Good Experience on Windows Server (Server 2008, 2012 & 2019) and client OS like 8, 10 & 11.16. Experience in troubleshooting Internet configurations and email client issues for employees.17. Experience in configuring Switches, Routers, Firewalls & Wireless APs.18. Certification in Microsoft, Linux, or Cisco is advantageous, Proficiency in Windows/Linux/Mac OS.19. Experience with remote desktop applications and help desk software.20. Attention to detail and good problem-solving skills.21. Excellent interpersonal skills.22. Good written and verbal communication.
Job Types: Full-time, Regular / Permanent
Salary: ₹10,489.27 – ₹20,000.00 per month
Day range:
Shift:
Ability to commute/relocate:
Expected Start Date: 06/01/2023
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