You join the team [to fill with team name] in charge of [to fill with missions of the team]
Missions
Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.
As L1 Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.
1.Contribute to datacenter systems architecture, as the first level of support (L1)
o Optimise bays for new servers
o Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
o Install servers as required by the Team Leaders and in accordance with the operational plan
o Assemble and install computer hardware (assemble/install/ upgrade/update computers)
o Follow safety rules and regulatory requirements
o Assemble industry equipment and water-piping equipment related to the operations of the server racks
o Call in an L2 technician if needed
2. Contribute to datacenter maintenance, as the first level of support (L1)
o Intervene on the servers in response to monitoring alerts or customer tickets
o Upgrade the servers (change obsolete components) according to the list of work to be carried out
o Undertake curative maintenance on delivered servers
o Identity intervention stages using diagnostic information
o Apply maintenance procédures
o Update wiring system
o Restructure computer bays
o Implement actions to resolve problems related to the server environment
o Ensure computers are functioning properly via analysis and monitoring
o Set up specifications and maintain databases (server, components and other)
o Manage and resolve system failures quickly and well
o Maintain and perform minor repair on industry equipment and water-piping equipment related to the operations of the server racks
o Call in an L2 technician and escalate incident tickets to L2 support if needed
o Ensure material process flows are compiled according to set processes in place
o Provide inventory support to manage stock levels to support the datacenter operations
Able to work in shift timings to support the data center operations
3. Coordinate activity with all 24/7 teams and help improve customer relations
o Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
o Help maintain good customer relations and customer satisfaction on a daily basis
o Ensure information is shared between maintenance agents and provide reports to the Team Leader
o Respect the schedule and targets set by the Team Leader
o Be customer centric and meet KPIs set to meet customer demand
o Highlight any potential delays early and identify mitigation plans with support of external teams working 24/7, in order to meet customer demand on time
o Draft end of shift report and effectively communicate progress & delays to stakeholders on a daily basis
SKILLS:
Background:
2 years’ higher education in electronics / electrical engineering / IT / maintenance
Do you want to join a unique human adventure? Explore new paths and use your talents and energy to support an ambitious project?
You’ve come to the right place. Don’t hesitate any longer and join the OVHcloud adventure!
3 – 5 Year Bangalore Job Description Technical Support Engineer, Bangalore – Location Strong communication Skills. Needs to have experience...
Apply For This Jobwww.infinitivehost.com is looking Fresher Candidates for linux Server Admin profile. Job description:1) Candidates should have knowledge about pannel like cpanel,plesk...
Apply For This JobSiemens Digital Industries Software is a leading provider of solutions for the design, simulation and manufacture of products across many...
Apply For This JobZoomies help the world connect — and deliver happiness while doing it. We set out to build the best video...
Apply For This JobJob brief We are looking for a Technical Recruiter to join our HR department and help us grow our IT...
Apply For This JobDetails: Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of...
Apply For This Job