Owen Mitten Private Limited Looking for Technical Support Engineer at Kanayannur, Kerala Full Time

We’re looking for a Technical Support Engineer for our product CookieYes.

You will be responsible for providing Technical Support to new and prospective customers via email/ chat

Responsibilities:
Provide Chat / Email based support to international customers for our Saas Product

Resolve all pre-sales and post-sales customer queries on-time following support SLA

Delight customers by assisting them with their queries regarding the product

Analyze and understand a problem from the customer’s point of view.

Take the role of a consultant in evaluating customer’s requirements and map it to product features.

Configure the product on behalf of customers based on their requirements

Benefits

Industrial standard

2-3years experience in the software/tech industry Hands-on experience with configuring software products Customer-centric orientation with strong written communication skills (written and verbal) Analytical, problem-solving, and troubleshooting skills A technical background, preferably in software engineering.