OwnBackup Looking for IT Support Engineer at Hyderabad, Telangana Full Time

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world’s top private cloud companies and have raised nearly $500 million in funding from AIkeon Capital, B Capital Group, BlackRock Private Equity Partners, Insight Partners and others.

Your Work Experience

Support for 600+ Mac users on laptops, including monitors, tablets, printers, peripherals, and applications

Computer and data security, including encryption and anti-virus updates

Configuring, maintaining and troubleshooting printers and print clients

Maintaining inventory of hardware and peripherals using asset management software

Configuring and troubleshooting user accounts (in office and remote)

Training users on basic macOS and applications use

Thorough record keeping and documentation as required

Other projects and duties as required may be assigned

Hardware installation and troubleshooting: Apple Mac mini, iMac, MacBook Pro, iPad, iPad Pro

Supporting users requiring help with single sign on and multi factor authentication.

Conduct day to day support activity with a level of urgency and commitment to SLA’s

Help with quoting and ordering equipment through IT suppliers (i.e. Apple, CDW, etc)

Your Day-to-Day Role

A minimum of 1 years’ Help Desk experience supporting a Mac environment at a university help desk or business environment

Previous experience supporting large organizations with offices in multiple geographies (majority in the US) is a plus

Understanding of Mac and Apple OS and/or iOS MDM experience is a plus

Ability to relate to and effectively communicate with all levels of employees

Process oriented, but flexible around business needs

Exhibits courtesy, tact, consideration, teamwork and discretion in all interactions with staff and with the public

Independent worker with good task and time management skills

Focused, with strong attention to detail

Important Details

This is a full-time position. The ideal candidate will work out of our Hyderabad, IN office to maximize collaboration and interaction with the business.

New employees also have the opportunity to attend our award-winning new hire bootcamp, which customizes the onboarding experience by role, provides new employees with invaluable hands-on training within their first few weeks at the company, and gives employees the chance to meet their new colleagues in-person.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team, one culture, and one family that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

A Bit About Us

Have a look at our website and read through the AppExchange reviews to get to know OwnBackup a little better. Founded in 2015, OwnBackup is backed by top-tier venture capital firms and has experienced 100% year-over-year growth, establishing early market dominance in a Salesforce ecosystem that includes over 150,000 customers. And while we’ve experienced tremendous growth providing backup and recovery solutions for Salesforce customers, we are now offering our world-class data protection solution across other clouds, like Microsoft Dynamics 365. At OwnBackup, our vision is to empower customers to own and protect their data on any cloud platform.

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