Ozonetel Communications Looking for Technical Writer-Cloud Contact Center Ccaas Product IT-Product Team at Hyderabad, Telangana Full Time

Designation: Technical writer-cloud contact center Ccaas product

Department: IT- Product Team

Experience : 3-6 years of Experience

About Ozonetel

Delivering Contact Centre Innovation Since 2007. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centres.

Founded in 2007 by an experienced team of technologists and entrepreneursand trusted by 2000+ customers. Our full-stack customer experience software was built from ground up to provide a state-of-the-art contact centresuite which enable business to operate their contact centres irrespectiveof the industry vertical.

We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleledcustomer support and continuous AI innovation continue to set us apart aswe’ve grown to create a global impact.

Purpose Driven, Ozonetel offer YOU the opportunity to join the journey of transforming the landscape of Contact Centres for Enterprises, across the world, firing the economy, as we grow with our customers across the globe.

What’s in offer for you

Be part of an exciting journey of riding the technology wave to power a connected world!

Excellent collaborative culture that foster the thought leader in YOU.

Matured start up culture that nurtures Research, Innovation and Growth Mindset

Competitive work environment that recognizes and rewards individual excellence in team mode.

Work space that believes in total well being of employees with their individual needs.

Covers your needs with our comprehensive benefits package, medical insurance and other benefits schemes

Prioritized work/life balance with our flexible PTO

A growth company that can propel your career with commitment.

Together we grow, excel and celebrate!

About the Role

The Technical writer must have 3-6 years of experience in product documentation. Familiarity with third-party API integration analysis. Excellent logical, analytical and communication skills to interact with the Development team

What You’ll Be Doing

Profile Requirements – Technical writer

Basic criteria

Proven working experience in technical writing of software documentation

Ability to deliver high quality documentation paying attention to detail

Ability to quickly grasp complex technical concepts and make themeasilyunderstandable in text and pictures

Basic familiarity with the SDLC, software development and DDLC.

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements

Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, andprocessdocumentation

Work with development and support leads to identify all documentationrepositories, revise and edit, and determine the best solution for data compilation and centralized storage

Produce high-quality documentation that meets applicable standards andisappropriate for its intended audience

Create tutorials to help end-users use a variety of applications

Analyse existing and potential content, focusing on reuse and single-sourcingopportunities

Create and maintain the information architecture

Develop content in alternative media forms for maximum usability, withaconsistent and cohesive voice across all documentation

Requirements:
Bachelor’s degree in relevant technical field

3-5 years’ industry experience as an effective technical writer

Proven ability to quickly learn and understand complex topics

Previous experience writing documentation and procedural materials for multiple audiences

Superior written and verbal communication skills, with a keen eye for detail.

Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Strong working knowledge of Microsoft Office.

Work independently or as part of a team.

Proven ability to handle multiple projects simultaneously, with an eye for prioritization .

Preferred Industry: 3-6 years in CCaaS / contact center industry is a must

Salary & Compensation: 8-12 LPA+ Performance Incentives + mobile allowance+travel + other benefits (as per industry norms).

Job Type: Full Time

Job Location: Hyderabad