PaaSoo Technology Limited
is a leading global cloud communications company, with offices in Hong Kong, China, Taiwan, India, etc. We are dedicated to providing reliable A2P messaging solutions to satisfy cross-border business needs, including one-time passwords, SMS marketing campaigns, notifications, order/shipment updates etc.
To accommodate our rapid expansion plan, we are currently seeking dynamic, team-work spirit candidate to fill the following position:
Junior Technical Support Engineer (Voice)
l Acting as the point of escalation within the Support team
l Coordinating with upstream provider(vendor) for resolving the issues.
l Act as designated support engineer for large Enterprise Customers
l Investigating and troubleshooting technical issues related to messaging and voice protocols
l A positive, confident and client centric manner to work
l Monitoring, identifying and troubleshooting customer issues.
l Testing destinations with appropriate route and checking the voice quality using the device like Arptel and Eyebeam etc.
l Uploading Rate Plans in PaaSoo Internal system.
l Creating and checking Routing Group, CDR etc.
l Knowledge and understanding of ticket handing in JIRA/other similar ticketing tools and resolving the issue within the given SLA’s
l Worked with the standard codec in VOIP.((G729, G723, and G711etc)
l Deep understanding and exposure of OSI layer and how network conditions affect voice quality.
l Degree holder or above in Computer Science or related field
l 0-1 year or above of related work experience is preferred
l Good written and spoken English & Chinese (Cantonese and Putonghua)
l Understanding some software development languages and database systems. Understanding some common middleware.
l Ready to work on a rotational shifts, weekend and night shifts.
l Having the experience in some common operation and maintenance systems
l Self-motivated, hardworking, and strong sense of responsibility
l Detail-oriented, multi-tasking and willing to learn
l Immediate availability is an advantage
l Candidate with less experience will be considered
We offer attractive remuneration packages to the right candidates.
Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants not invited for interview within six weeks may assume their application unsuccessful.
Job Types: Full-time, Regular / Permanent
Salary: ₹10,000.00 – ₹25,000.00 per month
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