Parth Infotech Looking for INFORMATION SYSTEMS QUALITY ASSURANCE MANAGER at Pune, Maharashtra Full Time

Full Job Description

Quality Assurance ManagerQuality assurance5+ Years Job TypesFull-timeSalaryAs per industry standardsLocation‍PuneJob DescriptionLooking for IT QA manager that will implement, maintain and provide improvement of a quality management system for the organization that will be ISO 9000, CMMI SVC Level III compliant. The successful candidate should also be hands-on enough to assist with the implementation of a Quality Assurance program on a specific End User Support Contract. He/She will be supporting the organizational level programs and specific contract level programs to provide QA in IT.Contract level QA responsibilitiesDevelop Customer Service surveys and improvement plans in ITAssess and Analyze AS-IS state of program and develop road map for TO-BE stateDevelop standard operating procedures in ITParticipate in design of call, chat, email monitoring formsPerform call, chat, and email monitoring and providing trend dateUse quality monitoring data management systems to compile and track performance at team and individual levelsIdentify key performance issues at the individual and team levelMonitor customer care responsesParticipate in listening programs to identify customer needs and expectationsProvide actionable data to the management team as neededProvide feedback to the team leaders, and managersPrepare and analyze internal and external quality reports for management staff reviewCompany Level ResponsibilitiesDevelop and implement standards, policies and procedures for quality compliancePerforms Internal Audits to a predetermined schedule.Completes Corrective Action forms for any findings during the internal audit processPerforms follow-up audits on corrective actions to ensure that they are closed out in a timely manner and also that the actions taken were effective.Reports results of the audits and any deviations from the management system or possible improvements during Management Review Meetings.Collects and analyzes all repeatability data.Lead and manage organizational Quality Programs over projectsMonitor the training program with the project/program managersResolve quality issues as requiredCalibration (coordination with external vendors)Ensure compliance with governing specificationEducation/Experience:Quality assurance: 5 years (Preferred)PMP (Preferred)At least 5 years experience successfully directing CMMI level 2 & 3 and ISO 9001 implementation, sustainment and appraisals.Degree in engineering or business and minimum 5 years’ experience in the quality fieldQuality assurance educational courses, programs or certificates including Lead Auditor training. For example CMMI and/or ISOSend Your Resume at info(at)parthinfotech.net