Patra Corp Looking for IT Client Support Executive at Visakhapatnam, Andhra Pradesh Full Time

IT Client Support Executive Responsibilities:

• Strong written, oral and interpersonal communications skills.

• Respond to customer queries in a timely and accurate way, via phone, email or chat.

• Delivers fanatical customer service.

• Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).

• Share feature requests and effective workarounds with team members.

• Follow up with customers to ensure their technical issues are resolved.

• Assist team members while communicating with Customer Support Representatives.

• Proven team player mentality.

Requirements:

• 3-5 Years’ Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.

• Familiarity with Customer Service Oriented industry is a plus.

• Experience in help desk ticketing, Softphone and remote support tools.

• Excellent communication and problem-solving skills.

• Patience while handling tough cases.

Job Type: Full-time

Pay: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Day range:

Shift:

• Evening shift
• Night shift
• Rotational shift

COVID-19 considerations:
Vaccination is mandate

Ability to commute/relocate:

• Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT Client Support: 3 years (Required)
• System/Desktop: 3 years (Required)