PATRA INDIA BPO SERVICES PVT LTD Looking for IT Service Desk Executive at Visakhapatnam, Andhra Pradesh Full Time

•Manage Service Desk tickets in a timely manner

•Willing to work in shifts 24/7

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries either in person, chat, email or over the phone.

• Maintain daily performance of computer systems.

• Respond to email messages for customers seeking help.

• Ask questions to determine nature of problem.

• Walk customer through problem-solving process.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

• Gain feedback from customers about computer usage.

• Run reports to determine malfunctions that continue to occur.

• Good command over written & verbal English communication

• Keep asset inventory of all equipment, software, and licenses

• Manage all installations, repairs, maintenance, and test tasks via remote tool or in-person support at User’s location or at Patra’s office

• Maintain user PCs, including upgrades and configuration as needed

• General awareness of computer systems, PC repair, and network management

• Ability deploy, configure, and support operating systems on desktop

• Understanding and appreciation for information security within systems and user devices.

Job Type: Full-time

Salary: ₹25,000.00 – ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Day range:

• Monday to Friday
• Weekend availability

Shift:

Ability to commute/relocate:

• Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

License/Certification: