Support services provide high quality operational and technical application and systems support to PMC’s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call. As our support team is co-located in the UK and India, cross cultural awareness and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key.
Key accountabilities
applying wn system knowledge
using reference dcuments and manuals
site Histry
accunt handbook
reference t knowledge base
requesting assistance frm team members in the UK or India
Please note, that this role works on a rotational shift basis to ensure sufficient coverage for 24/7 and meet the needs of the business.
Skills and Experience | Essential
Skills and Experience | Desirable
Personal attributes
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