ABOUT THE ORGANIZATION Paychex, Inc. is an American provider of human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe. In 2019, Paychex ranked in position 700 on the Fortune 500 list of largest corporations by revenue, and the company’s revenue for the fiscal year 2020 is projected to exceed $4.1 billion.
Paychex was founded in 1971 by Tom Golisano, who started the company with only $3,000
The operation grew to include 18 franchises and partnerships, which were eventually consolidated into one private company in 1979. Paychex held an initial public offering in 1983 and began trading on the NASDAQ (PAYX). In the first quarter of the fiscal year 2020, the company repurchased $171.9 million of its own stock and currently has a market capitalization of $30.155 billion.
DESCRIPTION
Receives calls from internal employees and is the first-line end user single point of contact to resolve technical related issues.
Follows documented policies and procedures for effective request/issue recording and tracking while delivering quality customer service. Keeps end users informed on request or incident status and progress
Makes an assessment of requests/incidents, attempting to resolve them or refers them to second-line and third-party support groups based on agreed operational and service level agreements.
Utilizes, adds to, fixes, or flags various reference manuals, knowledge base, and publications used by IT Support and other staff in order to effectively share knowledge within the organization.
Ensures adherence to Paychex standards in order to maintain a standardization of process, service, and tools for call and incident management.
Responsible for adhering to phone queue and click to chat staffing schedules and actions required to meet incident management service levels.
Complies with internal and external auditing requirements, data integrity, confidentiality, and has zero exceptions to compliance to fulfill key control objectives for Sarbanes Oxley.
Advocates on behalf of end user and business partners for process improvements to products and services.
CATEGORY PD&IT
POSITION REQUIREMENTS
Any graduate with 1 year Technical and application support experience
Bachelor’s Degree in Business or Computer Science
Minimum 1 year of experience in Customer Service or Product Support
Customer service, incident resolution and communication skills necessary.
Possesses strong technical aptitude
OPEN DATE 11/24/2022
CLOSE DATE
FULL-TIME/PART-TIME Full-Time
CREATED BY Anuba Surendran
HIRING MANAGER(S) Dinesh Kumar Ponnuvel
REQ OPEN DATE None Specified
REQ OPEN DATE None Specified
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