We are looking for talented Senior Content Designers (Senior Technical Writers) to help make a meaningful impact on how our customers use our products by leading content design teams to deliver a delightful content experience.
Candidate will do this by participating in design research to understand user needs so that you can create content proposals that best support users at the right time and in the right context. Candidate will design and develop technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and other characteristics of quality information.
Responsibilities:
Act as Content Experience lead driving a transformative and optimal content experience for a product with Content Designers
Manage project tasks and content deliverables using agile methodologies and adhering to content design practices
Propose product design and process improvements, coordinate, and execute content development and user experience strategy.
Shape the content strategy and information architecture by setting high-level content design product goals to ensure a consistent and engaging experience. Analyze complexity, simplify workflows, identify the right problems to solve.
Research and design content based on user scenarios by understanding personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews and iteratively conduct user testing/research to validate content.
Drive a cohesive end-to-end content experience that moves customers through every phase of their product journey and drives their actions.
Evaluate content requests and work with stakeholders to understand the business problem, goals, and outcome.
Work with design research, UX, visual design, and other stakeholders on the end-to-end delivery of the content proposal and optimal content experience.
Own the end-to-end authoring process: design, development, editing, production, translation, and life cycle management.
Deliver clear, inclusive, accessible, and translated content for a global audience adhering to content design practices
Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
Share work in progress, along with giving and receiving critiques.
Requirement:
Command of English writing, curating, and editing content for accuracy, clarity, and usability.
Modelling and formatting content into viable, feasible, and desirable solutions.
Proven experience simplifying complex content for users.
5 years of total experience.
Demonstrated experience leading
Researching and studying a subject and its context to inform content.
Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.
Foundational understanding of UX design and design research.
Proven communication skills (written and verbal).
Portfolio or samples of previous work must be presented.
An awesome and positive attitude.
Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree. .
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