PAYPAL Looking for Remote Desktop Support Technician 1 5 at Bengaluru, Karnataka Full Time

Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world. Summary: Desktop Support: Global Remote PayPal Desktop Support Team is looking for Desktop Support Technicians. These roles will be a combination of supporting campus-based employees as well as supporting our Global Staff remotely. Working knowledge of Service-Now an added advantage Must have a proven track record of customer facing engagement, across a diverse range of platforms, with the ability to effectively communicate product use and suitability : Role & Responsibilities

Queue management Inbound & Outbound; with a strong focus on achieving SLA targets

Call’s / Live Chat / E-Mail

Ticket Management

Document all call/chat information according to standard operating procedures

Identifying customers’ needs, clarify information, research every issue and providing solutions

Delivering world class customer experience

Build sustainable relationships and engage customers by taking the extra mile

Championing adherence and compliance to process and policy

Identify and escalate issues to supervisors and / or relevant team

Knowledge, awareness and dissemination of process and policy

Cross regional collaboration with other site leads to ensure consistent, high quality delivery of service and knowledge transfer

Any other duties that may arise from day to day

Requirements / Perquisites

Enterprise collaboration clients e.g. Teams, Slack

End-User/Client facing configuration of Office 365

Supporting triage steps to determine User, PC, Network, or Application issues

Ability to demonstrate Active Listening

Assist with Network Printer installation

Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)

Knowledge of Active Directory, VPN & Proxy servers essential

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Job Detail

Job Id

JD2144275

Industry

Not mentioned

Total Positions

1

Job Type:
Full Time

Salary:
Not mentioned

Employment Status

Permanent

Job Location

Bengaluru, Karnataka, India

Education

Not mentioned

Experience

Year