PayPal Looking for Technical Support Engineer 3 at Hyderabad, Telangana Full Time

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. • Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. • The Risk/Platform as a Service team at PayPal is dedicated to helping companies prevent fraudulent activity with stand-alone products and integrated solutions that leverage machine learning, big data analytics and data visualization capabilities. Our solutions level the playing field against even the most sophisticated fraudsters by enabling analysts to create and configure detection mechanisms without having to write code. We are looking for a Technical Support Engineer to join our Risk/Platform as a Service Customer Success/Support team, to enable successful outcomes and offer best-in-class support to the Customers and Merchants that use our products and solutions. • Our Technical Support Engineers are product experts who collaborate with customers and internal teams to ensure that customers and merchants are successful using our solutions to detect and reduce fraud. They continually build upon and apply their product knowledge and technical skills across the product suite and at every level of the customer engagement. They take ownership of reported customer tickets, commonly performing the following activities: triaging, troubleshooting, root cause analysis, training, documentation, lightweight project management, and generating data analytics to support Customer Success interactions.

Job Description:
Customer Success/Technical Support Engineers/Teammates successfully operate within the context of a global, geographically distributed, and cross-functional organization. Ultimately, the success of this role and for our team will be measured by customer satisfaction with the value of our products/solutions, SLAs, renewals and deepening commercial relationships.

Primary Responsibilities:

• Help understand and solve the customer issues while using fraud protection products/solutions.
• Train the customer on using PayPal Fraud Protection products/solutions including the ability to write custom rules, triggers, etc.
• Provide feedback from customers to the product development team in an effort to continually improve the product
• Maintain clear records of customer interactions in the ticket processing system.
• Serve as the front line and back line support for technical troubleshooting, including coordinating other resources for issue escalation as appropriate and defined by the customer contract.
• Assist in clear specification of feature requests, bug reports, and professional services requests.
• Provide feedback from customers to the product development team in an effort to continually improve the product
• Assist in clear specification of feature requests, bug reports, and professional services requests.
• Participate in special projects/initiatives: innovate and implement large-scale quality improvements to processes and/or systems by conducting data analysis and making recommendations to continuously improve our products and services.
• Assist with customer API and reporting questions
• Comfort using Linux command line for server performance issues, SQL and application troubleshooting

The successful candidate will have three to five years of IT-related experience in one or more of the following areas:

• Technical Product Support
• DevOps
• Solution Engineering
• Professional Services or Technical Project Management
• Customer Success in Technical area

We are a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.