solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a
billion Indians into the mainstream economy through payments, commerce, banking, investments, and
financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar
Sharma.
About the team: Paytm is the largest participating Buyer App on the ONDC network and building various categories on the network.
About the role:
Support/ Onboarding Team of Paytm Seller app
onboarding processes in e-commerce and hyperlocal delivery.
requirement within the defined SLA with the available tools to resolve merchant queries quickly and
effectively, by maintaining the process quality
Expectations/ Requirements:
Ecommerce set up (food, grocery, pharmacy) with email, chat / voice processes within the defined SLA
maintaining the process compliance and quality.
issue related to onboarding, order fulfillment store level configuration issues and provide resolution as
per the Standard Operating Procedures (SOP)
with utmost attention, provide a timeline if the issues can’t be resolved immediately and respond back
within the committed timeline to upload their experience with Paipai
proactive in resolving any issues in hand
in shifts
team, any leave to be taken should be informed to his/her supervisor in advance
compensated later during his/her tenure in the team
opportunities in processes even outside of one’s own work scope.
Superpowers/ Skills that will help you succeed in this role
Why join us:
Compensation: If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a
unique position to democratize credit for deserving consumers & merchants – and we are committed to it.
India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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