Education: Bachelor s Degree in Engineering or equivalent.
Primary Skills Required: The Technical Support team at Cowbell is accountable for providing technical expertise and product knowledge to support internal users and API partners of the Cowbell Platform
Note –Selected candidates will have to work from the office.
Responsibilities:
Triage & troubleshoot user-reported issues to find the optimal path for resolution.
Flexible with the capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
Be part of Pagerduty rotation to triage, investigate, prioritize, and fix bugs in mission-critical application
Develop processes & implement tooling or proactive monitoring & diagnosis by working with site reliability engineering.
Get proficient in setting alerts based on metrics and following through by investigating logs and identifying fixes or escalating to appropriate service owners for resolution where necessary.
Identify patterns and batch together similar/ related issues to identify optimal resolution.
Work alongside other teams to build and maintain Level 2, & Level 3 Knowledge bases, Status pages, incident notes, and other inward and outward-facing platform resources.
Strong collaboration, communication, and interaction with all stakeholders for support-related topics, including platform users, engineering, QA, and product teams.
Requirement skills :
Demonstrated experience with software application debugging and troubleshooting
Familiarity with technical support processes and escalation management
Experience with Micro Services and RESTful web services
Experience with ELK and RDS/Postgres.
Experience with continuous software deployment in containerized microservices running on public cloud infrastructure.
Bring initiative & hunger to learn and grow; you are not afraid to learn new things daily.
Interpersonal skills, including the ability to speak and write clearly and professionally
Responsible, reliable, confident, committed, empathetic, genuine, and helpful working style
Self-motivated, self-directed, adaptable, and multi-tasking mindset
You have an ownership mindset: you are comfortable with both responsibility and accountability
Location & commitments
Office Location: Kothrud, Pune, 411029.
Permanent Full-time
Week offs: Sunday, 2nd and 4th Saturday
Contact us to apply
Mails: [email protected]
Mobile No: +91 880 554 8331.
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