Peak AI Looking for Mac IT Support Engineer at Jaipur, Rajasthan Full Time

The Opportunity

Our mission is to change the way the world works by democratizing AI for every business, and to build a great company – that everyone loves being a part of. These two goals haven’t changed since the days when Peak was little more than an idea forming in the heads of our founders Richard, Atul and Dave.

It’s an incredibly exciting time at Peak; we’re growing rapidly off the back of our $75m Series C funding round (2021), led by SoftBank, and we have very ambitious plans for the future.

We’ve launched a brand new software category, Decision Intelligence, which we want to spearhead and become the trusted, global voice of.

We’re opening up the Peak platform to more organizations, empowering businesses to now build their own Decision Intelligence solutions and applications for the very first time.

All of this means that we’re expanding our team rapidly, with huge growth plans in place. But we know that culture and success come hand in hand, so creating and protecting an amazing company culture that’s true to our values remains really important to Peak and our mission.

Purpose of the Role

The purpose of the role is to help to make IT at Peak feel frictionless and seamless, providing great levels of service across all areas of the business. You will support the Peak team from an IT perspective, including hardware, software and security.

The Role

You will work closely with the CIO to shape the IT Support function at Peak, in order to support our rapid growth. We want to develop a high performance team that is seen as a true enabler for the business:

Act as the first point of contact when there are IT support requirements across the business

Engage with suppliers to fix / order / replace required equipment

Manage the roll-out of Mobile Device Management and anti-virus solutions

Maintain Peak’s IT Asset Register, keeping up to date with any changes

Administer key applications for Peak, including management of access control

Roll out applications to the required users within Peak, ensuring updates and patches are applied

Manage OS updates across the Peak device estate

Maintain permission groups for all users of key applications

Complete internal audits on hardware & software licences in support of our ISO27001 certification

Work with the CIO to complete assessments of new software from a security perspective

Contribute to the development of application and hardware strategy as well as implementation

Personal Skills

We are looking for teammates who are:
Open – excellent verbal and written communication skills, including the ability to clearly communicate complex information to those in other disciplines.

Driven – shows high levels of drive, energy, resilience and a desire for professional excellence.

Curious – naturally inquisitive with a problem-solving mindset.

Smart – keeps up to date with the latest data science news, market results and industry announcements.

Responsible – effectively balance competing priorities and work productively as part of the team.

Required Experience

We are looking for:
We’d love to see someone who can demonstrate the following:
Good at handling multiple tasks and being able to prioritise effectively

Excellent problem-solving skills; able to think challenges through and act with limited supervision

Ability to provide step-by-step technical help, both written and verbally

Experience of working with Device Management / Unified Endpoint Management systems, and Next Generation Anti-virus solutions (NGAV)

Experience with Google Suite (Gmail, Google Drive, Google Apps such as Docs and Slides)

Experience of supporting MacOS

The desire to grow and develop in the role; the ideal candidate will be excited by the opportunity to shape a new function and help develop the future roadmap

Strong written and verbal communication skills

Experience of working with remote teams

A positive, can-do attitude and ability to work in a fast paced environment

The Peak Decision Intelligence Platform

Leveraging serverless and container architecture, Peak is built for handling data at scale. It enables businesses to productionize AI, end-to-end, in a single platform. Insights and intelligence can be accessed via an array of outputs including in-built and custom apps, integrated via APIs and more.

You can read more about Peak on our website too.

Benefits

Opportunity to make a large impact in a fast-growing company with global ambitions and influence Peak’s early success in entering the global market.

Share options / Equity in Peak – Peak is our company, Peak is your company.

Flexible culture – Hybrid working model (Clubhouse/Home) and flexible hours with work life balance in mind.

33 days annual leave, inclusive of bank holidays, rising with each year of service up to 38 days.

Family leave benefits, including a world class maternity pay policy (more details here).

A fantastic working environment with open communication channels, autonomous high performance culture and a truly collaborative style.

Opportunity to work from anywhere in the world for 1 month of the year, after one years service.

Mental and physical health support through a variety of channels, e.g., Headspace and Spill app subscriptions, online yoga/boxing/HIIT classes, regular team days and social activities.

Cycle to work initiative and public transport season ticket loans.

Working with cutting edge tech – you will develop skills and experience essential in the modern economy.

Learn from like minded & talented team members across multiple disciplines.

Opportunity to develop in various areas that you may take an interest in as part of your personal development.

Inclusion and Diversity at Peak

Our mission at Peak is to help businesses do great things with AI – we are the innovators, the disruptors and the gamechangers.

Diverse and inclusive companies will drive the fourth industrial revolution – and we will lead from the front.

Over the next 5 years, we need more than words to create a stronger company and a fairer society, which is why Peak is committed to not only creating an amazing place to work, but a diverse and inclusive one too.

We want to create awesome teams and leadership, where everyone can bring their authentic selves to work and their ideas to solve the complex problems for the companies and the communities we serve.

About Peak

Peak was founded in Manchester (UK) in 2015 by Richard Potter, Atul Sharma, and David Leitch. We’re on a mission to change the way the world works. Our Decision Intelligence platform provides businesses all over the world with AI-powered solutions that drive game-changing commercial outcomes.

The Peak platform connects data sets from across an organization to provide predictive insight and drive fast and effective decision making. We’re proud to call some of the world’s leading companies such as Nike, PepsiCo, JSW, KFC, Molson Coors, Sika and PrettyLittleThing our customers.

In August 2021, we announced a $75m Series C funding round led by SoftBank’s Vision Fund II. We’ve grown rapidly in the last three years and now have over 300+ Peakers globally. In 2021, we proudly received our Best Companies 3-star accreditation, which recognizes extraordinary levels of employee engagement. The Sunday Times also ranked us as one of the Best 100 Companies to Work For in 2020 and 2021.

www.peak.ai

@Peak_HQ