Picture Yourself at Pega:
In this role, your primary responsibility will be the maintenance and operations of our Corporate network. You’ll deploy and maintain hardware, upgrade software and review new features, design and develop best practice standards and processes to be implemented by the rest of the team.
You will not only be a mentor to the team, but also assist with operational support and development requests. You will also engage cross functionally with the customer base to understand their evolving business needs and align IT strategy and priorities to support and enhance business effectiveness.
What You’ll Do at Pega:
Network Projects and Architecture
Participate in both local and global Infrastructure projects and Initiatives
Research new potential projects in newest Information & Communications technology
Stay up to date with newest Information & Communications technology
Operational Service Delivery
Continuously deliver a high level of service availability which meets or exceeds service level objectives for responsible areas.
Provide 24×7 operational support and problem resolution management.
Implement operational best practices to ensure the ongoing health and reliability of the environments (capacity planning, patch management, etc.)
Perform complex problem resolution – diagnose the problem directly and/or facilitate problem solving across technical teams.
Network Operations
Operations Management and Service Delivery – monitor and measures systems in scope, fulfill end user requests, adhere to SLOs, perform triage and root cause analysis.
Administration and support of the network environment including routing, switching, firewalls, and wireless – with a focus on F5 Load Balancing
Hyderabad Data Center Point of Contact – assist with operations tasks in the Hyderabad Data Center (Rack, cable patch, etc)
Who You Are:
A technical leader and collaborator with an extensive background F5 Load Balancer and ASM best practices. Previous automation experience through scripting or AppviewX.
You’ve worked in global/enterprise companies with 4 years of relevant IT experience
An effective communicator with excellent interpersonal skills, including written and verbal communication.
What You’ve Accomplished:
Bachelor’s degree in an IT related field or equivalent work experience
Previous experience in a Senior or Principal position
4+ years of hands on CCNP experience in computer Networking
Certified Specialist in F5 Big-IP LTM and Big-IP ASM.
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accommodations – If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.
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