Pegasystems Looking for Senior Principal Engineer, Technical Support at Bengaluru, Karnataka Full Time

Meet Our Team:
We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Picture Yourself at Pega:
The Principle Technical Solutions Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products.

What You’ll Do at Pega:
The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega.

Who You Are:
Ability to identify, propose and implement solutions and ability to work in a flexible, team environment

Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture

Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict

Proven ability to interact directly with customers at all levels

Demonstrated customer-facing skills including expectation management, communication skills, information management

Demonstrated effective oral and written communication skills, including poise in pressure situations

Good to have: Experience working with Core Java, UI and Database

Troubleshooting and debugging experience would be an added advantage

What You’ve Accomplished:
9 to 12 years of Core Java Software Application Development, Maintenance and Troubleshooting experience

Strong analytical and problem-solving skills

Should have extensive experience using the following: Core Java, UI (HTML, CSS, JavaScript), application server and Database

In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems

Should drive or help the team technically

Should have cloud knowledge (AWS/Goggle cloud/Azure) and K8

Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products

Continuous learning and development opportunities

An innovative, inclusive, agile, flexible, and fun work environment

Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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