PeopleGene Looking for Sr Technical DevOps Support – Java/ Python (6-9 years/ IT Consulting) at Hyderabad, Telangana, India Full Time

Key Profile and Responsibilities:

• Provide advanced technical support for Java, Python, or C++ applications.
• Collaborate with the development and operations teams to resolve complex technical issues.
• Ensure the availability, reliability, and performance of the SaaS platform.
• Implement and maintain DevOps practices to enhance the efficiency of support processes.
• Work closely with customers to understand and resolve their technical concerns.
• Analyze and troubleshoot production issues, identifying root causes and implementing solutions.
• Collaborate with cross-functional teams to enhance product quality and user experience.
• Participate in on-call rotation and be available for support in different shifts.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).

Good to have:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 6-8 years of experience in technical support with expertise in Java, Python, or C++.
• Strong understanding of DevOps practices and tools.
• Experience in supporting SaaS platforms is a plus.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a collaborative team environment.
• Flexibility to work in different shifts and in the office for all 5 working days.