We have a deep understanding of credit cycles, which enables us to identify where risk meets opportunity and invest where customers are being underserved or undervalued. Our focus on the needs and wants of the underlying customers of our businesses is paramount to our success.
Our businesses are active across the credit spectrum, covering consumer, residential and commercial assets; and we invest in platforms across UK, Europe, Asia and Australia. We are majority owned and backed by global investment firm KKR.
The Role:
We are currently looking for an IT Technical Support Lead to join our Global Finance team. Based in Mumbai and providing support across Finance and Business Units through the development of financial systems infrastructure, processes, and the enhancement of Group IT capabilities, this role is an excellent opportunity for a person with systems accounting background. The position will also support and assist with various Finance initiated improvement projects to leverage Finance technology. Reporting directly to the Senior Finance Systems Manager, this person will make a significant impact on ongoing management of the Group Ledger and delivery of the monthly consolidation.
Responsibilities:
Systems Management [60%]
Provide support and assist with solutions that improve the efficiency and capability of Global Users
Technologies/Tool coverage in SFTP Development / Analytical Tool Development such as IBM PA
Provide key support in the management of system upgrades and testing
Maintain knowledge of the latest system capabilities and promote areas where the product can add value to the business.
Prioritize and assign support tickets, monitor progress, and ensure timely resolution of customer issues and inquiries according to established service level agreements (SLAs)
Develop and maintain the applicable documentation / Training videos for finance processes and procedures
Collaborate with cross-functional teams, including IT, software development, and customer success, to identify and address recurring customer issues and improve overall product quality and user experience
Perform system accounting and compliance activities
Perform technical coding and development using JavaScript and Html
SFTP Development through chosen SFTP Platform
Meet other sundry system obligations
Global Reporting [30%]
Assist with the control the Group chart of accounts
Support the production of Pepper’s local entity and consolidated financial statements
Assist with Group consolidation month end close
Support Group Financial Reporting team on statutory requirements
Stakeholder Management [10%]
Provide support with queries and ad-hoc requests from Finance and Business users
Liaise with regional finance teams’ system support requirements
Skills and experience required:
Bachelor’s degree in IT, with a desire to grow their automation skillset
3+ years’ experience in systems accounting
Experience with SFTP Development/ Model Development Skills (JavaScript/Html), including the use of reporting tools to extract financial data (Data & Analytics)
Strong technical background and knowledge of commonly used software applications, operating systems, networking concepts, and troubleshooting techniques.
Ability to work constructively in a team environment
Strong customer focus and commitment to the provision of quality services
Ability to communicate with all levels of staff to understand requirements and provide system training / improvements to the staff
Ability to understand and utilise technology to achieve required position outcomes
Fluent English Speaking and Writing Skills
Desired, but not essential:
Information and Systems Experience
Experience in performing consolidations.
International Business Experience
Demonstrated experience in finance systems improvements and implementations.
Experience working in an IT Department
Kanban/ Agile / Jira Experience
ETL Development Skills
Financial Reporting Build Experience
Financial Month End Close Experience
In return, Pepper offers a range of high-level benefits including a generous annual leave allowance, and learning & development opportunities.
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