PepsiCo Looking for Architect – OpenText Platform Tech Support at Hyderabad, Telangana Full Time

Job Description

Main Purpose of the role:
Bring your passion and talent to our stage and continue to share our future and deliver innovative products to our consumers. Our job is to power PepsiCo with the best talent and technology solutions in the world. We shape, create, and deliver world class technology capabilities & solutions to accelerate PepsiCo’s global growth across digital functions. This role is a rewarding opportunity for personal and professional growth. You will have a unique opportunity to expand your knowledge to help and sustain our products that enable large global business. The main purpose of this role is to provide and lead Operations and Support for the OpenText/Digital Imaging platform. This role will also be accountable for partnering with the IT Operations manager to provide project hypercare support, transition to Sustain and on-going support for global OpenText implementations, with focus on Europe, PGCS and SSA sectors. From a strategic standpoint, this role be accountable for helping to build, present and implement the operations support model per implementation, to the OpenText end-user community He/She will also partner with the IT Operations manager, leading 2-3 resources to maintain and reduce OpenText ticket backlog through incident management, change management and problem management.

• You will work with all 3 main PepsiCo Sectors (Europe, PGCS and SSA) to understand the business needs of document management and define & drive industry-leading sustain support.
• Establish credibility at the leadership level, gain consensus and approvals for requirements, estimates, solutions, and operational planning.
• Lead 2 resources to meet sustain SLA’s and reduce ticket backlog.
• Responsible for timely delivery of quality solution delivery, while performing appropriate scope management.

This position requires excellent communication, and “hands-on” technical capability to deliver quality fixes/solutions for the OpenText/Digital Imaging platform.

Accountabilities:
Provide and oversee development and sustain support

• Providing technical leadership and support to software development and sustain teams
• Define and communicates technical ideas that inspire others
• Develops reports to display sustain metrics, detailed work plans, schedules and status reports
• Recommends / takes action to direct the analysis of problems
• Provides visibility to team impediments/risks and helps eliminate them
• Leads 2 – 3 developers
• Communicates and collaborates broadly with IT stakeholders and business partners related to sustain support.
• Helps IT Ops Manager to oversee Vendor relationships

Qualifications/Requirements

Skills Required:
5+ years of experience in document management space with leading vendors like OpenText, Documentum, IBM FileNet etc

5 + years of experience in delivering and supporting OpenText with SAP for VIM (Vendor Invoice) and Sales Order.

Strong knowledge on Archive Server, Rendition Server. Good knowledge on Invoice Capture for SAP (IC4S), D&A settlement Process.

• Provide L2 and L3 support activities and have strong knowledge to trouble shoot workflow issues and VIM Implementation.
• Strong knowledge to do VIM Role maintenance and VIM workflow administration. Knowledge on batch job scheduling and analysis in failed cases.
• Strong knowledge on ABAP (Including debugging ) and do enhancements to VIM Workplace.
• Should be able to do break fixes and enhancements on existing VIM customization and perform Cut over activities.
• Knowledge of FI-AP and FI-MM integration including basics of P2P processes.
• Knowledge on VIM reports and Central reporting.
• Knowledge to configure PO and Non PO invoice, Down Payment Exception handling, VIM Email channel configuration.
• Configure the Old level and New level-based approval process including PO blocking workflow scenario.
• Support UAT testing for projects and sustain in UAT and Pre Prod environments. Support Go-Live and Hyper-care.
• Experience in managing global teams in different time zones across the world.
• Enterprise ERP systems knowledge like SAP is a plus.
• Strong domain knowledge in areas of document management and cloud platforms like Azure and AWS

Non Technical:
Results-oriented, technical leadership in enterprise software and technology industries

• Passionate about delivering against tight timelines
• Ability to work across multiple silos within the organization and lead cross functional teams to successful outcomes, including an ability to address complex situations into actionable plans
• Strong interpersonal and collaborative problem-solving skills
• Excellent communication and people skills
• Ability to organize, define charter, plan and create a team environment that will lead to a team motivated to deliver
• Effective facilitation skills for participatory decision making
• Strong ability to interpret data quickly and communicate to executive / business sponsors
• Flexible and adaptable to time sensitive situations and work in a high-pressure environment
• Strong domain knowledge in areas of document management and cloud platforms like Azure and AWS

Relocation Eligible: Eligible for Standard Relocation

Job Type: Regular