PepsiCo Looking for Senior Manager, IT S&T at Hyderabad, Telangana Full Time

At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences.

Our culture is guided by the PepsiCo Way, which is a set of values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. Our commitments to racial equality, gender parity and sustainability are woven into these values and our teams. We’re creating smiles with every sip and every bite while advancing a sustainable, socially impactful agenda that promotes our goal of Winning with Purpose. The Global IT team supports just that with our mission to create more smiles with every CLICK and every LIKE.

Join our global, agile team and help us influence and drive PepsiCo’s digital transformation!

Purpose:
We are PepsiCo. We are a diverse organization, spread among 200 countries and united by a shared set of values and goals. That’s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we’re committed to performing well as individuals and in teams, to strengthen the company as a whole.

Our employees are at the heart of PepsiCo. Through the Company’s commitment to Talent Sustainability, we continue to support the development of employees. At PepsiCo, you get the best of both worlds: an entrepreneur’s mindset plus global reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life’s work. Bring your unique perspective. Bring curiosity. Bring ingenuity and your drive. We will give you a platform to be daring on a global scale.

Our PepsiCo IT organization is transforming, and we are focused on powering PepsiCo to win through agile delivery of digital solutions and services.

Within IT, the IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo.

We are seeking a IT Service Management Senior Manager to work across the AMESA and APAC sectors overseeing the governance and execution of key ITIL processes, working with the other Service Management process areas. This role will work closely across all IT functions to ensure alignment to global process, KPI’s, collect feedback, and identify service improvement opportunities.

Accountabilities:Three key areas:
1. Process oversight and sector facilitation/coordination

2. Continual Service Improvement and Automation

3. Service Management tools and controls

1. Process oversight and sector facilitation/coordination:
Responsible for governance and execution of ITIL processes across the sector (configuration management, change, release, knowledge etc., .) –

Lead configuration management process for the sectors AMESA & APAC

Ensure representation within the service review calls, including reporting & dashboard requirement.

Responsible for governance and execution of ITIL process across the Sector. Leading review calls where necessary and providing regular updates.

Accountable for service mangaement data for the sector.

Working with PepsiCo IT Backline teams on service management-related remediation’s and continual service improvement.

Serves as point of contact for the sectors for IT Service Management processes.

2. Continual Service Improvement and Automation:
Monitor and improve the governance and execution of ITIL process across the sector.

Contribute to the weekly service reviews with the Sector CIO and CTO teams, including review of KPI’s, identifying trends, and improvement opportunities

Develop reporting, analysis of trends and deriving insights to the sector to support the availability targets.

Drive insights for the sector, leveraging ServiceNow data, to identify opportunities, process improvements, etc.

Drive process improvement initiatives, specifically against SAFe and DevSecOps methodologies.

Recommend and implement opportunities for automation and efficiency in service management processes

3. Service Management tools and controls:
Provide long-term strategy suggestions and the implementation of new requirements in myITServices (Service Now) and other supporting Service Management technologies within Change and Configuration Management Processes.

Promote functionality within myITServices, being familiar with out of the box functionality, and new enhancements that are released.

Testing CSI initiatives and OS upgrades within myITServices prior to production deployment.

Monitor and ensure IT Controls compliance requirements are met, and risk remediated for ITIL processes.

Key Skills/Experience Required:For years of Experience, provide detail such as:
2+ years java development

5+ years project management

3+ years people management

Qualifications/Requirements

Years of experience:
8-12+ years overall IT experience.

5+ years Prior experience within ITIL / IT Service Management process areas – especially Configuration Management Processes

3-5+ years ITIL Foundations Certification or higher (ITIL 4 preferred)

Experience working in Agile / DevSecOps organisations

Mandatory Technical Skills:
Bachelor’s or Master’s Degree in Computer Science, Management Information Systems or other related field.

Experienced with Application support or general IT operations

Experience with ServiceNow

Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points

Office 365 – Proficient with Microsoft tools (Excel, Power-point, Office, Outlook)

Experience with virtual team collaboration tools (Yammer, Notes, Teams)

Experience with reporting tools (Tableau, Power BI, etc.)

Mandatory Non-Technical Skills:
Ability to work efficiently against organization objectives with minimal supervision.

Excellent communication skills and ability to compose notifications with concise business and technical details within a short period of time.

Ability to work as part of a sector team virtually across countries and time zones.

Ability to multi-task and prioritize amongst multiple ongoing issues.

Assertive and fearless. Not afraid to speak-up and call time-out to reset recovery efforts.

Positive working attitude with a sense of ownership and urgency.

Strong meeting facilitation & presentation skills

Strong analytical & problem solving skills to enable the identification & proactive management of Change, Release and Control Management issues

Strong customer relationship skill, including working collaboratively, cooperative and adaptable while working with the diverse global customer base.

Understanding of IT controls requirements and controls environment

Differentiating Competencies:
Experience in working within a process-driven or matrix-managed IT organization

Understanding of system concepts, technology and applications and their impact on clients and services with ability to understand complex business processes and technical environments.

An appetite for continuous improvement (including experience with Lean Six Sigma, Kaizen, etc.)

Flexibility in work hours, when needed.

Relocation Eligible: Eligible for Standard Relocation

Job Type: Regular