Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, and NVIDIA.
Position Summary:
We are looking for a Technical Support Engineer to join our team! The ideal Engineer is a blend of DevOps, System Admin, and Support Engineer. It’s a tremendous opportunity to be on the leading edge of automation trends and to see how companies in every industry approach automation and utilize our products.
As part of the team, you will work with our customers to solve system, application, and infrastructure problems and provide solutions that help our customers deliver software faster and more reliably. You will work closely with our Professional Services, Sales, Engineering, and Product teams to make our customers drive success with Puppet solutions.
Qualifications
3+ years of experience & related education
Highly proficient System Administration knowledge.
Advanced understanding of software automation and DevOps systems.
Awareness and understanding of related emerging technologies and practices.
Excitement about working with the Puppet Enterprise and Open-Source community
Passion for problem-solving
Technical degree (CS/IT/Eng/ITSec) or equivalent experience
Strong customer relations & interpersonal skills
Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Applicants with Puppet Certification are a plus
Preferred but not required:
Programming skills (Ruby, Python, Perl, PowerShell, Bash, etc.)
Experience working with Puppet Enterprise or Puppet Open Source. (Puppet 4 or anything more recent)
Windows systems administration experience, including Microsoft PowerShell
Large scale infrastructure experience
Knowledge of data center management, systems management, and monitoring, networking & security
Technical Support experience in an open source/enterprise software company
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