Perforce Software Looking for Tier 1 Technical Support Engineer at Pune, Maharashtra Full Time

Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world’s leading companies, such as Apple, Samsung, Intel, MicroSoft, ByteDance (TikTok), Daimler Benz, PIXAR, NASA, Sony, EA Sports and Epic Games.

Position Summary:
This position will work closely with the global support team accross Perforce’s range of products. You will be responsible for providing dependable and timely assistance to our customers. The ideal candidate is expected to be self-motivated, proactive, results oriented and able to provide a high level of customer satisfaction through the delvery of world-class technical support services.

Responsibilities:
Interact with end users on technical problems through emails and phone calls

Handle First Responses to customers

Request pertinent issue details from customer

Tier 1 support for one or more products

Create and set up test environments to troubleshoot and replicate reported issues

Research Knowledge Base articles, bug reports and product documentation to drive resolution of those problems, which include

Perforce software issues

Questions around Perforce software usage and best practices

Maintain a positive attitude – Support engineers are required to be respectful, fair, gracious and knowledgeable

Collaborate with Perforce colleagues in the global team

Requirements:
BA/BS degree or equivalent practical experience

1+ years of experience supporting enterprise application software

Ability to work with minimal direction, pick up new concepts and technologies quickly

Familiarity with Software Development Lifecycle tools and processes

Experience of troubleshooting on Windows and Linux platforms is desirable

Experience with Salesforce and Jira desirable

Ability to read, write, and speak fluent English is a must

The role is based in the Perforce office in central Pune (office opening in mid 2022)

Working hours are to be defined based on business requirements, no travel required

If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today!

www.perforce.com

Perforce is an equal opportunity employer. We value diversity and celebrate its strengths.